These terms explain how ordering from Craftnest Creations works: prices, payment, delivery, damage claims and your rights. They were last updated on 7 November 2026.
1. About these terms
This website, craftnestcreations.com, is run by Craftnest Creations, Next to Abhinandan Marble, 78/2/28, GIDC Makarpura, Vadodara, Gujarat 390014, India. In these terms, "we", "us" and "our" mean Craftnest Creations, and "you" means anyone who visits the website or places an order.
By using this website or placing an order, you agree to these terms. Please read them together with our Shipping Policy, Returns Policy and Privacy Policy. If any of those policies says something more specific, that policy applies.
2. Products, images and sizes
We make Islamic wall art, Arabic calligraphy frames and related decor. We describe every product as accurately as we can, with its size, material and colour options.
Colours can look slightly different on screen depending on your device and lighting. Many pieces are finished by hand, so small differences from the photos are normal and are not treated as a defect. Please check the size and details on the product page before you order.
3. Prices and payment
All prices are in Indian Rupees (₹). The price you pay is the one shown in your cart at checkout. We may change prices or offers at any time, but a change will not affect an order that is already confirmed.
Payment is taken online at checkout through our secure payment partner, CCAvenue (cards, UPI, net banking and wallets, as offered by CCAvenue). We do not see or store your full card details. An order is confirmed only after the payment is successful.
If a product is listed with a clearly wrong price because of a technical or typing error, we may cancel that order and refund the full amount you paid.
4. Orders and changes
Once your order is confirmed, no changes or cancellations are allowed. This includes adding or removing items, changing products, applying coupon codes and changing the shipping address or contact details. Please check everything carefully before you pay.
If a product in your order becomes unavailable or is delayed, we will contact you within 1 to 2 working days by call or SMS to agree on a solution.
5. Shipping and delivery
We currently deliver within India only. Standard orders are shipped within 2 to 4 working days after confirmation, and custom products within 5 to 7 working days. Delivery then takes 5 to 12 working days depending on your location (up to 15 days for the North-Eastern states). Full details are in our Shipping Policy.
If an order comes back to us because of a wrong or incomplete address, wrong contact details, unanswered courier calls or no one being available to receive it, the return (RTO) and reshipping charges are payable by you.
If tracking shows "delivered" but you have not received the parcel, email us at creationscraftnest@gmail.com within 24 hours with your order number and the subject "Wrong Delivery Status".
6. Returns, damage and refunds
All purchases are final: we do not offer returns, exchanges or cancellations. If your item arrives damaged, defective or with something missing, email creationscraftnest@gmail.com within 48 hours of delivery with your order number and a clear unboxing video. We reply within 2 to 5 working days and, if the claim is accepted, offer a replacement or refund. Shipping charges are not refundable.
For custom products (for example a name or a chosen verse), you are responsible for the spelling, wording and details you send us. Please check them before confirming. Custom products cannot be cancelled, exchanged or refunded, except when they arrive damaged or defective as described above.
By sending us text or images for a custom order, you confirm that you have the right to use them.
8. Care of Quranic text
Many of our products carry verses of the Quran, duas and the names of Allah. We ask every customer to hang and handle them with respect: at a suitable height and away from bathrooms and the floor.
9. Your account
If you create an account, keep your password private. You are responsible for orders placed from your account. Please give us correct name, address, phone and email details so we can deliver your order.
10. Reviews and messages
Reviews, comments and messages you send must be honest and must not be abusive, misleading or unlawful. Every review is checked before it appears, and we may decline or remove content that breaks these rules.
11. Designs and website content
The designs, product photos, text and logo on this website belong to Craftnest Creations. You may share links to our pages, but you may not copy, sell or reproduce our designs or photos without our written permission. Quranic text itself belongs to no one; our rights cover our own artwork, layouts and photos.
12. Limitation of liability
We take care to keep this website accurate and available, but we cannot promise it will always be free of errors or interruptions. As far as the law allows, our total liability for any order is limited to the amount you paid for that order. We are not responsible for delays caused by events outside our control, such as courier delays, strikes, floods or other natural events. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
13. Governing law
These terms are governed by the laws of India. Any dispute will be handled by the courts of Vadodara, Gujarat.
14. Changes to these terms
We may update these terms from time to time. The version on this page on the day you place your order applies to that order.
