FAQ
This FAQ answers the questions customers ask most before ordering Islamic wall art from Craftnest Creations: delivery, payment, returns, materials, sizes, care and custom or bulk orders. Still have a question? Call +91-9825545777 or email creationscraftnest@gmail.com.
Orders and delivery FAQ
Do you deliver across India?
Yes. We ship to every state in India: including Ahmedabad, Surat, Vadodara and the rest of Gujarat, Mumbai, Pune, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Lucknow, Jaipur and smaller towns: from our base in Vadodara, Gujarat.
How much does shipping cost?
Shipping is free on every order across India.
How long does delivery take?
Orders are dispatched within 2 to 4 working days of confirmation (custom orders 5 to 7 working days), Monday to Saturday. Delivery then takes 5 to 12 working days depending on your city; North-Eastern states can take up to 15 days. You receive an SMS or email when the order ships.
Can I change or cancel my order?
Once an order is confirmed, changes and cancellations are not possible, so please check the design, colour, size and address carefully before paying. See the Shipping Policy.
Can I send a gift directly to someone else?
Yes: enter the recipient's name, address and phone number at checkout. Order about two weeks before the occasion.
Payment FAQ
Do you offer cash on delivery (COD)?
No, cash on delivery is not available at the moment. Payment is taken securely online through CCAvenue.
Is online payment safe?
Yes. Payments are processed by CCAvenue, one of India's established payment gateways; we never see or store your card details.
Returns and damage FAQ
Can I return or exchange a product?
All sales are final, we do not accept returns or exchanges for change of mind. Please check the size chart and photos before ordering.
What if my order arrives damaged?
Email creationscraftnest@gmail.com within 48 hours of delivery with your order number and a clear unboxing video showing the damage. We review claims within 2 to 5 working days and, if eligible, offer a replacement or refund. See the Returns Policy.
The parcel shows delivered but I have not received it.
Email us within 24 hours with your order number and the subject "Wrong Delivery Status".
Products FAQ
What materials are your Islamic frames made of?
Most frames are acrylic, which is lighter than glass and wipes clean. Hadha Min Fadli Rabbi and 99 Names of Allah designs are available on canvas, and dua stickers are vinyl. Read acrylic vs canvas wall art.
How do I choose the right size?
Every product has a size chart in its photo gallery. As a rule, the artwork should be about half to two-thirds as wide as the furniture below it.
Are the Arabic verses accurate?
Each design shows its verse or phrase in the product photos, and our guides give the surah and verse number for every Quranic text. If you ever notice an error, please tell us.
How do I clean my frame?
Dust acrylic with a soft microfibre cloth (no glass cleaner or abrasives); dust canvas gently and keep it dry.
Where should I hang Quranic verses at home?
On a clean, respectful wall at or above eye level, away from bathrooms. See where to hang Islamic frames at home.
Custom, bulk and corporate orders FAQ
Do you make custom Islamic frames?
Yes. Custom orders are dispatched within 5 to 7 working days. Custom products cannot be returned, exchanged or cancelled, so we confirm the design with you first.
Do you take bulk, wholesale or corporate gift orders?
Yes: for Eid, Ramadan, weddings, corporate gifting, madrasas, shops or resellers, contact us with the designs and quantity and we will reply with availability and delivery time.
Can I visit you in Vadodara?
Our address is Next to Abhinandan Marble, 78/2/28, GIDC Makarpura, Vadodara, Gujarat 390014. Please call +91-9825545777 before visiting.
Learn more
Read the Quran verses mentioned in our guides on Quran.com.